SHIPPING Policy

At House of Netra, we are committed to delivering your orders quickly and reliably. Please read our shipping policy carefully to understand how we handle your purchases.

Delivery Time:

All orders are typically processed and delivered within 2-3 working days. We strive to ensure your items reach you promptly and in perfect condition.

Shipping Costs:

• Free Shipping: Enjoy free shipping on all orders over €35.
• Standard Shipping: For orders under €35, a standard shipping fee of €5 applies. A tracking ID will be sent to your email once your order has been dispatched, allowing you to monitor its progress.

Order Collection:

We offer a convenient collection service at our location in Prosperous, Kildare. Please allow 24 hours for your order to be prepared for collection. The exact collection address will be sent to your email when you place your order, and you will receive a confirmation once your order is ready to pick up.

Order Processing:

• Orders are usually processed within 24 hours on business days (Monday–Friday). Orders placed on weekends or public holidays will be processed the next working day.
• You will receive an email confirmation once your order has been shipped or is ready for collection.

Shipping Issues:

• Please ensure your delivery address is correct at the time of purchase.
• In case of any delivery delays or issues, our customer support team is available to assist you at info@houseofnetrajewels.com 
• Lost or damaged items during shipping will be handled promptly—please contact us immediately to resolve any issues.

Additional Notes:

• All orders are subject to product availability. In rare cases, if an item is out of stock, we will notify you immediately and offer a suitable alternative or a full refund.
• We reserve the right to update our shipping policy at any time. Please check this page periodically for any changes.
   

We appreciate your trust in us and are committed to making your shopping experience as smooth and convenient as possible.